Reference

Terms and Conditions That Govern Your a99 Account

These terms set out how your a99 account works — what you agree to when you open one, how deposits and withdrawals through bKash, Nagad, and Rocket are handled, and what applies to your use of the lobby.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesJurisdiction-dependent accessOne account per personSubject to change with notice
a99 Terms and Conditions That Govern Your a99 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned in a way that conflicts with what is written here, contact us directly. We handle account-related queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you write in — it speeds up the review considerably.

Live Chat Open the chat widget from any page in your account. Describe the terms point in question and include your account ID for faster handling.
Email Support Write to our support address from your registered email. Include the specific clause or transaction reference you want reviewed. We respond in the order received.
Account Help Centre Your account dashboard has a help section where common terms questions — account limits, wallet rules, closure steps — are addressed with current policy wording.
HOW WE HANDLE THIS

How a99 Applies These Terms in Practice

These terms are not a formality. They describe the actual rules our account team applies when reviewing deposits, processing withdrawals, and handling disputes. We hold every account to the same standard — whether the deposit was made via bKash, Nagad, or Rocket, and whether the query comes from Dhaka or anywhere else in a supported region.

Account Security

We use OTP verification at login and for withdrawal requests. If unusual activity is flagged on your account, we may pause access and ask you to verify identity before funds move.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number registered on your account. Mismatches are held and flagged for manual review before release.

Data Retention

We keep account records for as long as required to resolve disputes and meet our internal compliance obligations. You may request a summary of data we hold by contacting support in writing.

Term Change Notice

When terms change, the updated version is posted here with the effective date. We do not apply revised terms to transactions that were already completed before the change went live.

Common Questions About These Terms

The questions below come up regularly when people read the terms for the first time. If your question is not here, the account help centre or live chat are your next steps.

Yes. The same account terms apply regardless of which local wallet you use. Payment-specific minimums and processing conditions are shown separately inside your wallet settings.

No. One account per person is the rule. If a duplicate is found, we may close it and hold any balance pending review. Contact support if you think an error has been made.

We post the revised terms here with an effective date. Using your account after that date means you accept the update. If you disagree, close your account before the change takes effect.

Send a written request through our support email from your registered address. Include your account ID. We will respond with a summary of what we hold and how long we keep it.

Access and eligibility depend entirely on your local law and whether your region is currently supported. These terms do not override local regulation. Check the rules in your location before using the platform.

Contact live chat or email support with your account ID and the specific transaction or action in question. Our team will review against the published terms and respond with an explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.