Reference

How a99 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account or make a deposit via bKash, Nagad or Rocket, how we store it, and what rights you hold over it.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to access and deleteDirect contact for data requests
a99 How a99 Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data, or if you have a question about how we handle information tied to your bKash, Nagad or Rocket deposits, our support team is the right place to start. Raise your request through any of the channels below and we will respond within a reasonable timeframe.

Live Chat Open the chat widget from any page on a99. Describe your data request clearly and our team will log it and respond directly.
Email Support Send your privacy or data request to our support email. Include the phone number linked to your account so we can locate your records quickly.
Account Settings Some data corrections — display name, contact number — can be made directly inside your account settings without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency around your data are not optional extras. Here is how we approach the four areas that matter most: storage security, cookies, account access logs and your right to request changes.

Storage and Security

Account data, including details linked to bKash, Nagad and Rocket transactions, is stored on secured servers with SSL encryption active across all account and payment pages.

Cookies and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Access Logs and Account Activity

We keep a log of login timestamps and device types. If unusual access is detected on your account, we may ask you to reverify via OTP before allowing further activity.

Your Right to Request Changes

You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion. Eligibility for deletion depends on local law and any active account obligations.

Common Questions About Your Data at a99

The questions below cover what Bangladesh account holders ask us most often about data collection, payment privacy and how to exercise their rights under this policy.

No. We only record the transaction reference and amount. Your wallet PIN and mobile banking credentials are never stored on our servers or accessible to our team.

Only authorised a99 staff involved in account management, payment verification or fraud review can access your data. We do not share it with advertisers or unrelated third parties.

Contact us through live chat or email, include your registered phone number, and specify that you want a data access request. We will respond with your records within a reasonable period.

Yes, subject to local law and any outstanding account obligations. Raise a deletion request via support. Some data may be retained for legal compliance even after account closure.

Yes. Data from Rocket transactions is handled identically to bKash and Nagad — transaction reference and amount only, matched to your account wallet, not stored beyond what is needed.

We will notify you via the contact details on your account when material changes are made. The updated policy date will also be visible at the top of this page.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.