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What You Need to Know Before You Use a99

Access to a99 depends on your local law and whether your region is eligible — we want that to be clear from the start. These terms set out how your account works, what we expect from you, and what you can expect from us.

Jurisdiction-Dependent AccessAccount Holder ObligationsBangladesh-Relevant ConditionsPolicy Contact AvailableTerms Apply on Registration
a99 What You Need to Know Before You Use a99
POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status or your eligibility under local law, our support team handles policy queries directly. You can reach us through live chat, email or our dedicated account help channel — responses to written policy questions are handled in order of receipt.

Live Chat Start a live chat session from your account dashboard for immediate help with legal or account access questions from our support team.
Email Support Send a written query to our support email address for detailed legal or policy questions — we respond in plain English, no legal jargon.
Account Help Centre Access the help centre from your a99 account page for policy documents, term updates and eligibility conditions relevant to your region.
YOUR RIGHTS HERE

How a99 Handles Your Account Data and Policy Rights

We hold account data only for as long as it is needed to service your account or meet any applicable retention obligation. You can request a summary of what we hold, ask for corrections, or raise a deletion request through our support channels — email is the clearest route for these requests. Cookies on a99 are used for session management and account security, not for profiling or resale to third parties.

Data Retention

We keep your account data for the period your account is active and for any legally required period after closure — no longer than necessary.

Cookie Use

Cookies on a99 manage your login session and protect your account from unauthorised access. We do not sell or share cookie data with third parties.

Account Security

Account access is protected by password and OTP verification. If you notice unusual login activity, contact support immediately via live chat or email.

Requesting Changes

To correct, export or request deletion of your account data, contact us by email with your registered account details so we can verify your identity first.

Your Legal and Policy Questions Answered

These are the questions we hear most often about account eligibility, data rights and how our terms work in practice. If your question is not covered here, our support team can address it directly.

Yes. Completing any deposit via bKash, Nagad or Rocket confirms that you have read and accepted the current version of our terms and that you are eligible to use the account.

Availability depends on your local law and the eligible regions we currently serve. You are responsible for confirming that accessing a99 is lawful in your location before registering.

Yes. Send a deletion request to our support email with your registered account details. We verify your identity first, then process the request within a reasonable time frame.

The updated terms are published on this page and take effect from that date. Continued use of your account after publication means you accept the revised version.

Raise it first with our support team via live chat or email. Written submissions give us a clear record and are usually the fastest route to a documented resolution.

We record transaction references tied to your account but we do not store your full wallet credentials. Payment processing happens through the respective wallet platforms directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.